In the unlikely event you have received a faulty item, please contact us immediately at louis@whitewaterrobes.com with the following information:
- Your order number.
- Which item is damaged/faulty.
- A description.
- Photographic evidence.
We cannot action a refund, credit or replacement unless proof of damage has been verified by a member of the customer service team.
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is resolved immediately.
Please do not return any damaged goods unless told so by a member of our customer service team, it may result in a slower resolution time.